Shipping
What is the estimated delivery time for my order?
Your order will arrive at your doorstep within 7 to 13 days. Sometimes, We only prepare certain products when we receive an order, which may take a few extra days. You will receive an email with this information when you place your order, and you can also find it on the product page.
How can I track my Order
Once the product is handed over to the courier company, you will receive tracking details via Email.
Can I change my shipping address after my order has been placed?
Yes, You can change your order, but please make sure to do so within 24 hours before we hand it over to the courier company.
Do you offer expedited shipping?
Yes, If you choose expedited shipping, please note that you will be responsible for any additional shipping charges.
How much does shipping cost?
We provide worldwide free shipping.
Return
What is your return policy?
We do offer return service too. For more please visit our Refund and Return Policy Page.
Can I exchange an item instead of returning it for a refund?
Yes, You can.
Who is responsible for return shipping costs?
If the product is damaged upon opening the package, please notify us by sending photos and a 360-degree video to support@authenticnepal.com. We will assume responsibility for the return shipping costs in such cases.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, you can apply for an exchange or refund. For more Refund and Return Policy.
Contact
How can I get in touch with your customer support team?
To get in touch with us, you can reach out via email, message, or call. For further information, please visit our Contact Us Page.
What is the best way to contact you?
You can Email or Message us.
Is there a live chat option available for support?
Yes, we provide live chat support for our customers.
How long will it take for me to receive a response to my inquiry?
It may take 12 to 24 hrs. In case of public holidays, it makes take some more time.
Can you help me with a specific issue or question I have?
Yes, we can help you with your questions. Please contact us via email or chat with us.